How an Airport Saw A Massive Drop In Complaints About Baggage Claim (Video)


A TikTok'er who posts "design secrets of everyday life" revealed how the Houston, Texas airport drastically reduced complaints about baggage claim wait time. Their first attempt was to increase staff. The time was reduced, but people still whined.

So, they moved baggage claim as far from the arrival gates as possible. The people spent all their time walking to their bags, so there was hardly any waiting for them.


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